Terms and Conditions - Travelling Australia With Kids

Terms & Conditions

Travelling Australia With Kids (TAWK) | ABN: 33 726 756 397

Last updated: April 2026

These Terms & Conditions apply to your use of the TAWK website (tawk.com.au) and your TAWK Membership. By purchasing a membership or using our site, you’re agreeing to these terms — so please have a quick read. We’ve kept it as plain as possible!

1. About TAWK

TAWK (Travelling Australia With Kids) is an Australian membership program that connects travelling families with caravan parks, stays, attractions, and businesses across Australia. We’re run by Travelling Australia With Kids (TAWK) | ABN: 33 726 756 397.

Got questions? Reach us at: hello@tawk.com.au

2. TAWK Membership

What you’re buying

A TAWK Lifetime Membership is a one-time purchase that gives you access to member benefits for as long as TAWK operates. There are no annual renewals or ongoing fees.

What’s included

Your membership gives you access to:

Kids Stay Free at 180+ participating caravan parks and campgrounds across Australia (conditions apply — see Section 3)
Exclusive discounts on TAWK Stays (family-friendly homes, apartments, and B&Bs)
Attraction discounts at participating venues around Australia
Member discounts on goods and services handpicked for travelling families
Access to the TAWK community and resources

Membership card

Your digital membership card will be issued to the name provided at the time of purchase. Please double-check your name before completing your order. Your card should be presented digitally when redeeming benefits at any TAWK partner.

If you need your card before it arrives, your purchase receipt can be used as proof of membership at participating parks.

Who can use it

A TAWK Membership covers one family unit. It is not transferable to other families and may not be shared, resold, or used by anyone other than the purchasing family. One family unit means two adults and all dependent children aged 15 and under.

3. Kids Stay Free — Conditions

The Kids Stay Free benefit is one of the best parts of being a TAWK member, but it’s important to understand how it works:

Minimum stay: Kids stay free for a minimum of two consecutive nights at participating parks. Single-night stays may not qualify.
Ages: “Kids” is defined by each individual park’s own policy — this varies by park. Always check the park’s listing on the TAWK website before booking.
Blockout periods: Some parks cannot offer free kids’ stays during school holidays, public holidays, or peak periods. Where blockout periods apply, this will be noted on the park’s listing. Always confirm with the park directly before booking.
Participating parks only: The Kids Stay Free benefit applies only at parks that are current TAWK partners. The list of participating parks is updated regularly and is available on the TAWK website.
Not combinable: The TAWK Kids Stay Free offer cannot be used in conjunction with any other discount, offer, or promotion unless the park expressly states otherwise.
Park discretion: Individual parks set and manage their own offers. TAWK cannot guarantee availability at any specific park, and parks may update their participation or conditions at any time.

4. TAWK Stays, Attractions & Discounts

Discounts and offers available through TAWK Stays, Attractions, and the Discounts section are provided by third-party partners. These offers:

Are subject to availability and may change or be withdrawn at any time
Are subject to each partner’s own terms and conditions
Are not managed, fulfilled, or guaranteed by TAWK
Cannot be combined with other offers unless stated by the individual partner

TAWK is not responsible for the quality, safety, or availability of any third-party product or service listed on our platform.

5. Refunds & Cancellations

Membership

Because a TAWK Membership is a lifetime digital product that provides immediate access to benefits upon purchase, we are unable to offer refunds once a membership has been issued.

Please read these terms carefully and ensure you’re happy before completing your purchase.

We understand that circumstances change, so if you have a problem with your membership, please contact us at hello@tawk.com.au and we’ll do our best to help.

Australian Consumer Law

Nothing in these terms overrides your rights under the Australian Consumer Law (ACL). If a product or service you’ve purchased through TAWK is faulty or significantly different from what was described, you may be entitled to a remedy under the ACL.

6. Privacy & Data Use

We take your privacy seriously. Here’s a plain-English summary of how we handle your information.

What we collect

Your name and email address
Payment information (processed securely through our payment provider — we do not store card details)
The name to appear on your membership card
General usage data about how you interact with our website (via cookies and analytics tools)

How we use it

Issue and manage your TAWK Membership
Send you updates, tips, and offers relevant to your membership (you can unsubscribe at any time)
Improve our website and services
Comply with our legal obligations

Who we share it with

Our trusted service providers (such as payment processors and email platforms) who help us run TAWK
TAWK partner businesses, only where necessary to verify your membership or deliver a benefit you’ve requested

Our website uses cookies to improve your experience. By continuing to use tawk.com.au, you consent to our use of cookies. You can adjust cookie settings in your browser at any time.

Your rights

You have the right to access, update, or request deletion of your personal information at any time. To do so, contact us at hello@tawk.com.au.

For full details, please see our Privacy Policy.

7. Website Use

Content

All content on tawk.com.au — including text, images, logos, and listings — is owned by or licensed to TAWK and may not be reproduced without our written permission.

Accuracy

We do our best to keep park listings, offers, and information up to date, but we cannot guarantee that all content is current or error-free. Always confirm details directly with the relevant park or partner before booking.

Links to third-party sites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites.

8. Liability

To the extent permitted by law, TAWK is not liable for:

Any loss or damage arising from your use of the TAWK website or membership
The actions, omissions, or services of any TAWK partner (including caravan parks, stays, or attractions)
Any failure or delay in providing membership benefits due to circumstances outside our control

This does not limit any rights you may have under the Australian Consumer Law.

9. Changes to These Terms

We may update these Terms & Conditions from time to time. When we do, we’ll update the “Last updated” date at the top of this page. Continued use of your TAWK Membership after any changes means you accept the updated terms.

10. Contact Us

If you have any questions about these terms, your membership, or anything else TAWK-related, we’d love to hear from you:

hello@tawk.com.au
tawk.com.au

TAWK is proudly Australian. We’re a family-run business, just like the ones we serve.