Privacy Policy

Travelling Australia With Kids (TAWK) | ABN: 33 726 756 397

Last updated: April 2026

We’re a family business, and we treat your personal information the way we’d want ours treated — with care and respect. This policy explains what we collect, why we collect it, and how we look after it.

By using tawk.com.au or purchasing a TAWK Membership, you agree to the practices described here.

Questions? Reach us at hello@tawk.com.au.

1. Who we are

TAWK (Travelling Australia With Kids) is operated by Travelling Australia With Kids | ABN: 33 726 756 397, an Australian business helping families travel this great country for less.

Our website is: https://www.tawk.com.au

2. What information we collect

When you buy a membership

  • Your name (including the name you’d like on your membership card)
  • Email address
  • Payment information — processed securely by our payment provider. We never store your full card details.

When you create an account

  • Name, email address, and password (stored securely)
  • Profile information you choose to add

When you use our website

  • Pages visited, time spent, and general browsing behaviour (via analytics tools — see Cookies below)
  • Your IP address and browser type (used for security and spam prevention)
  • Any information you submit through contact forms or review submissions

When you engage with our community

  • Reviews or testimonials you submit, including any name or handle you provide for display
  • Comments left on the site (including your IP address, used for spam detection)

When you subscribe to our emails

  • Your name and email address

3. Why we collect it and how we use it

We only collect information we actually need. Here’s what we use it for:

  • Name & email — to issue your membership, send your card, and communicate with you
  • Payment details — to process your purchase (handled by our payment provider)
  • Account information — to manage your TAWK account and membership
  • Browsing & analytics data — to understand how people use our site and improve it
  • Email address (newsletter) — to send you travel tips, updates, and member offers
  • Reviews & comments — to share community experiences on our website and social channels (with your consent)
  • IP address — for spam detection and website security

We will never use your information for purposes you wouldn’t reasonably expect.

4. Who we share your data with

We do not sell your personal information. Ever.

We may share limited information with trusted third parties who help us run TAWK, including:

  • Payment processors (e.g. Stripe or similar) — to securely handle your purchase
  • Email marketing platforms — to send membership communications and newsletters
  • Website analytics providers (e.g. Google Analytics) — to help us understand site usage
  • Spam detection services — to keep our comment sections clean
  • TAWK partner businesses — only where necessary to verify your membership when you present your card

All third-party providers we use are required to handle your data securely and in accordance with applicable privacy laws.

We may also disclose your information where required by law or to protect the rights, property, or safety of TAWK, our members, or others.

5. Cookies

Cookies are small files stored on your device that help websites remember you and work properly.

What cookies we use

  • Essential cookies — required for the site to function. These include login session cookies, shopping cart cookies, and security tokens. You can’t opt out of these and still use the site.
  • Analytics cookies — we use tools like Google Analytics to understand how visitors use our site. This data is aggregated and anonymised — we can’t identify you individually from it.
  • Preference cookies — if you log in or leave a comment, cookies may save your display preferences or login state so you don’t have to re-enter details every visit.

Cookie durations

  • Session cookies: deleted when you close your browser
  • Login cookies: last 2 days (or 2 weeks if you select “Remember Me”)
  • Preference cookies: last up to 1 year

Managing cookies

You can control or delete cookies through your browser settings at any time. Note that disabling cookies may affect how some parts of the site work.

6. Embedded content

Pages on our site may include embedded content from other platforms (such as YouTube videos, social media posts, or maps). Embedded content behaves as if you visited that platform directly — those services may collect data about you, use their own cookies, and track your interactions. We recommend reviewing the privacy policies of any third-party platforms whose content appears on our site.

7. How long we keep your data

  • Membership & purchase records — for as long as your membership is active, plus 7 years (as required by Australian tax law)
  • Account information — until you request deletion of your account
  • Email newsletter subscription — until you unsubscribe
  • Comments — indefinitely, unless you request removal
  • Analytics data — as per our analytics provider’s retention settings (typically 26 months)

8. Your rights

Under Australian privacy law you have the right to:

  • Access the personal information we hold about you
  • Correct any information that is inaccurate or out of date
  • Request deletion of your personal data (subject to legal obligations we may have to retain certain records)
  • Opt out of marketing emails at any time using the unsubscribe link in any email we send
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe your privacy rights have been breached

To exercise any of these rights, contact us at hello@tawk.com.au. We’ll respond within 30 days.

9. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. These include:

  • Secure (HTTPS) connections across our website
  • Encrypted payment processing via our payment provider
  • Password-protected account access
  • Limited staff access to personal data on a need-to-know basis

No method of transmission over the internet is 100% secure, but we do our best to protect your information and will notify you promptly if a data breach occurs that affects you.

10. Children’s privacy

While TAWK is a service for families travelling with children, our website and membership are purchased by adults. We do not knowingly collect personal information directly from children under 13. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we’ll update the “Last updated” date at the top of this page.

12. Contact us

If you have any questions, concerns, or requests relating to your privacy, please get in touch:

📧 hello@tawk.com.au
🌐 tawk.com.au

For complaints that we’re unable to resolve, you can contact the Office of the Australian Information Commissioner (OAIC):
🌐 oaic.gov.au
📞 1300 363 992

TAWK is proudly Australian. We’re a family-run business, just like the ones we serve. 🇦🇺